Refund Policy

1. Overview

At wadieapay, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for requesting refunds on subscription payments.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers:

• Applies to first-time subscribers only
• Valid for 30 days from the date of initial purchase
• Full refund of the subscription fee
• No questions asked
• Request must be made within the 30-day period

3. Eligibility for Refunds

You may be eligible for a refund if:

• You are within the 30-day money-back guarantee period
• The service experienced significant downtime (more than 24 hours)
• A critical feature was unavailable for an extended period
• You were charged incorrectly due to a billing error
• You canceled before the renewal date but were still charged

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• After the 30-day money-back guarantee period has expired
• For partial months of service
• If you violated our Terms of Service
• If your account was terminated for policy violations
• For transaction fees charged by Baridi Mob or other third parties
• For add-on services or custom integrations

5. How to Request a Refund

To request a refund:

1. Contact our support team at refunds@wadieapay.com
2. Include your account email and subscription details
3. Provide a reason for the refund request (optional but helpful)
4. Our team will review your request within 2-3 business days
5. If approved, refunds are processed within 5-10 business days

6. Refund Processing Time

Once your refund is approved:

• Processing takes 5-10 business days
• Refunds are issued to the original payment method
• Bank processing may take an additional 3-5 business days
• You will receive an email confirmation once processed

7. Subscription Cancellation

Important notes about cancellation:

• You can cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You retain access until the end of the paid period
• No refunds for the remaining days of the current period (except within 30-day guarantee)
• You can reactivate your subscription at any time

8. Prorated Refunds

We do not offer prorated refunds for partial months of service, except in cases of significant service disruption or within the 30-day money-back guarantee period.

9. Annual Subscriptions

For annual subscriptions:

• 30-day money-back guarantee applies
• After 30 days, no refunds for unused months
• You can cancel to prevent auto-renewal
• Access continues until the end of the annual period

10. Service Downtime Refunds

In case of extended service downtime:

• Downtime exceeding 24 consecutive hours qualifies for refund consideration
• Scheduled maintenance does not qualify
• Refund amount is prorated based on downtime duration
• Automatic service credits may be applied to your account

11. Billing Errors

If you notice a billing error, contact us immediately at billing@wadieapay.com. We will investigate and correct any errors promptly, issuing refunds where appropriate.

12. Chargebacks

Please contact us before initiating a chargeback:

• We aim to resolve all billing issues directly
• Chargebacks may result in account suspension
• Chargeback fees may be passed to the account holder
• Contact support@wadieapay.com for billing disputes

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the new policy.

14. Contact Information

For refund requests or questions about this policy: